Privacy Policy

Last updated: January 2026

PlayaBets operates at playa-bets.co.za and takes your privacy seriously. This policy explains what personal information we collect, why we collect it, and how we use it. Please read it carefully before using our platform.

Who We Are

PlayaBets is operated in accordance with South African law, including the National Gambling Act 7 of 2004 and applicable regulations set by the National Gambling Board (NGB). Our registered address and full operator details are available on request via our support team.

Information We Collect

When you register and use PlayaBets, we collect certain personal information. This includes:

• Your full name, date of birth, and South African ID number
• Contact details including your email address and mobile number
• Physical address and proof of residence
• Payment information such as bank account details or e-wallet references
• Device data, IP address, and browsing behaviour on our site
• Records of your betting and gaming activity

We collect this information because we're legally required to verify your identity, prevent fraud, and comply with FICA (Financial Intelligence Centre Act) obligations. It's not optional — without it, we can't open your account.

How We Use Your Information

Your data is used to run your account, process deposits and withdrawals, and keep your account secure. We also use it to meet our legal obligations around responsible gambling, including monitoring for signs of problem gambling behaviour.

We may contact you about promotions and offers, but only if you've opted in. You can change your marketing preferences at any time through your account settings or by emailing us directly.

Sharing Your Information

We don't sell your personal information. Full stop. We may share it with:

• Regulatory authorities including the NGB, where required by law
• Payment processors and banking partners to handle transactions
• Identity verification and fraud prevention services
• Our technology and platform providers who help us run the site

Any third party we work with is bound by confidentiality agreements and may only use your data for the specific purpose we've shared it for.

Your Rights Under POPIA

South Africa's Protection of Personal Information Act (POPIA) gives you rights over your personal data. You have the right to access the information we hold about you, request corrections if anything is wrong, and in certain circumstances, ask us to delete your data. You can also object to how we process your information in some cases.

To exercise any of these rights, contact our support team at playa-bets.co.za. We'll respond within a reasonable time and in line with our legal obligations.

Data Security

We use industry-standard security measures to protect your information, including SSL encryption and secure servers. No system is 100% foolproof, but we take every reasonable step to keep your data safe.

How Long We Keep Your Data

We keep your personal information for as long as your account is active and for a minimum of five years after closure, as required by South African gambling and financial regulations.

Changes to This Policy

We may update this policy from time to time. When we do, we'll update the date at the top of this page. If the changes are significant, we'll notify you directly.

Questions? Reach us through the support section at playa-bets.co.za.

PlayaBets promotes responsible gambling. 18+ only. Gambling can be addictive. Please play responsibly. For help, contact the National Responsible Gambling Programme on 0800 006 008.